Thrive is currently experiencing a service outage affecting some of the systems we use to serve our members, including online and mobile banking. 

The outage is related to a cooling system failure at a third-party data center used by our core technology provider. The provider is actively working to restore service. More than 280 credit unions nationwide were affected by this outage.

Our systems are dependent on our third-party technology provider, which is actively working through the restoration process. We don't want to give members an estimated time that we cannot confidently stand behind. 

We would rather give you accurate information than make a promise we can't keep. 

We don't have a confirmed restoration time yet. 

Our technology provider continues to work on restoring the affected systems. We know members want a specific answer, and we will share a timeframe as soon as we have reliable information. 

No. Our technology provider has confirmed that this is not a cybersecurity attack and that there has been no data breach or unauthorized access to member information associated with this outage. 

This is a service availability issue that prevents access to certain systems.

Yes. Your accounts and funds remain safe. The outage is affecting our ability to access and process certain services—not the security or existence of your accounts or funds. 

At this time, online and mobile banking remain unavailable while restoration efforts continue. 

We understand how inconvenient this is, especially for members who rely on these services for everyday banking. 

Yes! Our branches are fully operational, and our team is here to help. Our doors remain open at all branches, even during short periods where our capabilities are limited.

We also have extra staff on phones, to answer all calls and texts as they come in. If you need assistance with your account, transactions, payments, or other banking needs, please visit any Thrive Credit Union branch and our team will do everything we can to assist you. You can also CALL or TEXT us at 765-284-1015 

YES. Our team can help you with your accounts and money in our branches.  

Debit card availability is affected by the outage. Daily purchases are limited to $300 per card on your account and daily ATM limits are $100 per card on your account.  

If you have an urgent need or question about your account, our branch teams can assist you with available options. 

We understand that members may be concerned about bills, transfers, deposits, or other scheduled transactions. At this time, automatic payments or scheduled transactions should function as normal through ACH.  

If you have a time-sensitive payment or financial need that is not functioning properly, please contact or visit a Thrive branch. 

Our branches remain open and can assist with available deposit services. Please visit your nearest Thrive location if you need to make a deposit or have questions about accessing your funds. 

Yes, you can come in and open accounts. This system is unaffected.  

No. Unfortunately, the system to process loans is not working. We can take applications, but unable to fully process loans.  

We will continue providing updates through email and text as information becomes available. 

Once services are fully restored, we will let our members know. 

Yes. More than 280 credit unions nationwide that use the same core technology provider have been affected, including credit unions here in East Central Indiana. 

Thrive is working closely with our provider and other affected credit unions as restoration efforts continue. 

We're here for you. 

Our branches are fully operational and our team is ready to help with your banking needs to the best of our ability while the outage continues. 

If you have an urgent financial need, please visit any Thrive Credit Union branch and talk with our team. We will do everything we can to find a solution.